The Drapery Street Trade Program

Our designer trade program offers exclusive benefits, such as a design trade discount and access to our concierge services. Contact us to discuss the details.

A track workroom is highly standardized, which allows it to be efficient and offer lower pricing. However, that can come with a cost. You must use their work orders and will have limited selections (for example, only two choices of returns, and neither might be right for your client’s custom home). A track workroom only handles fabrication — the project management is left entirely to you. They will take and produce your order without any guidance or feedback that it may not look right in the client’s home or function how you expect it to.

Our concierge workroom is full-service and staffed with design, fabrication, and installation specialists. We provide fully custom solutions that discerning homeowners expect in their custom homes. Our entire team reviews every project to ensure a flawless finish. We manage projects from concept to completion, taking on all the responsibility to ensure the final result looks and functions how you intend.

We know what will and will not work, and we will not produce something that will not translate into your vision. Instead, we will provide guidance to achieve your vision based on our years of expertise. For example, if you order a fabric that we know does not drape well, we will source similar fabrics that we know do.

Our goal is to produce window treatments that look exactly how you envision and function exactly how the client expects — saving you precious time and avoiding costly mistakes along the way.

We manage the entire project, from concept to completion. Depending on your preferences, we can work with you or directly with your client.

You provide the vision, and we will provide the guidance and expertise to execute it flawlessly. We handle the math and engineering, offer product knowledge, ensure the correct products are selected to accomplish your goals, and safeguard that every detail is covered— from returns to projections.

During the estimating stage, we collect all necessary specifications to obtain an accurate estimate. Our team schedules and completes all measurements.

During the expediting stage, we put together the quote and all purchase orders (making sure all products, fabrics, trims, hardware, and parts are ordered), communicate with vendors, manage backorders and make re-selections with the client if necessary.  We receive the shipments and open every box for inspection. We make sure all the correct components arrive and are in good order (i.e., check the hardware and hinges, the diameter of the drapery rods, the correct number of rings and valances have been included, inspect the fabric and colorways).

During the installation stage, we communicate with the client to set a date and time for installation. We provide white-glove installation. Our installers wear clean house shoes and remove all boxes & debris upon leaving. They steam all the drapes and ensure all the treatments are in good working order before leaving. If motorized options have been selected, our installers can provide operating instructions to the homeowner if desired.

It’s up to you. We can work only with you or we can work directly with your client.

We have found that it’s usually a more satisfactory experience for everyone when the client attends a showroom appointment. This allows you to provide your design preferences and the client to provide their functional preferences. Our designers take both inputs to create a customized experience that will meet both sets of priorities.

No matter what, we will always promote you as the designer. You are the hero, and we are there to support the process.

Measurements are included and will be taken after the initial showroom appointment.

If you need measurements upfront, there is a $145 fee that is applied to the project cost. However, this is not required for us to begin our process. Simply bring photos of the space, ceiling heights, and width of the windows to your showroom consultation.

Yes, pre-wiring is one of our main areas of expertise.

For the best outcome, start early! Contrary to what many integrators and electricians will tell you, the pre-wiring process should begin as early as possible (the architectural stage is ideal so we can determine allowances, where we should put the motors, and if we want to add recessed pockets). Starting early in the process will afford you the most custom choices and ensure that wires can be placed in the correct areas without putting holes in walls or damaging wall coverings.

The pre-wiring process begins with a showroom appointment. Products are chosen first because different products require different wiring specs.

Next, we will complete a walk-through of the home. During this 90-minute appointment, we will look at the mounting depth, mounting placements, and architectural assets (i.e., cornices and recessed pockets). We will assess the placement of the windows, the direction of the sun, the proximity of the neighbors, etc. All of these details help us ensure that the products chosen at the showroom appointment will work in the space and accomplish the client’s functional goals. For example, if blackout is a top priority for the homeowner and we see that the mounting depth of the window is 3″, we may need to pivot to outside mount shades for better room-darkening capabilities, which requires a different wire placement. The walk-through is where we make sure every detail is covered to bring both your design vision and the client’s functional needs to fruition.

Once the trim is done, we will measure and order the products. Our team provides white-glove installation.

Pro Tip: Our pre-wiring projects are completed by a senior design consultant and our master installer. Call early to get on their calendars as their schedules fill up weeks in advance.

As early as possible. Ideally, we start at the architectural stage so we can determine allowances, where we should put the motors, and if we want to add recessed pockets.

If that stage has already been completed, the next best time to begin is about a month before the electrical starts. This allows us ample time to choose products and complete a wire walk-through.

If the drywall is already up, we have battery-operated solutions for your consideration.

We stand behind all of our products. We offer a Love It Guarantee, Limited Lifetime Warranty, and Hunter Douglas Right Choice Promise, which provides a 100% satisfaction guarantee.

We pride ourselves on providing high-quality products and expert design services to bring our customers the best possible experience for the lifetime of their treatments.

Yes. We can source fabrics and will provide education on which fabrics are best for what you’re trying to accomplish. We can also assist you source affordable dupes to lower the project cost or find alternative fabrics in the event of a backorder.

Our drapes and soft treatments are handmade right here in the Midwest, and most are made in the Drapery Street workroom in Indianapolis. This allows us better control of lead times and special specifications. Most importantly, it allows us to implement our unique 9-Point Inspection—a process that allows for consistent and accurate production.

All of our soft treatments undergo a unique 9-Point Inspection. The inspection includes:

1. Double-checking fabric yardage and cut lengths upon receiving the work order
2. Inspection of fabric on a light box to ensure there are no snags or imperfections in the fabric
3. Pulled threads to ensure straight cuts with the grain of the fabric and not pattern placement
4. Proper slide/pleat/snap count to coordinate with custom hardware
5. Precision pattern-matching — every joined panel is ensured to have patterns matched up beautifully
6. Ability to use cotton thread to match fabric color (not available on velvets or patterned fabrics)
7. Holding fabric taut when sewing to avoid rippling or errors
8. Hang drapes for at least 24 hours to ensure accurate drape length
9. The finished product is labeled with the client’s name, room location, and number of pleats to set installation up for success

We only sell cut yardage to designers. You can source fabrics in our showroom and then order directly from Fabricut, or you can join our trade program and use our concierge services.

In addition to fabric, our Carmel and our Fishers showrooms have Fabricut wallpaper, furniture, and rugs on display.